The QUADRA-NET offer is addressed to all companies based and working in Poland operating in the consumer electronics trade and other closely linked trades who are interested in external management of a service network. We propose an open formula of cooperation beginning with the realization of certain elements from our offer and ending with a comprehensive, total service. We will also undertake the realization of tasks which are not currently in our offer but which are similar to our profile of operation.

 

We offer:

 

1.      Warranty and Post-Warranty repair.

2.      Central repair of selected products

3.      The distribution of spare parts

4.      The reporting of repairs in the SMART system

5.      Financial accountancy

6.      Technical training

7.      Technical support

8.      A logistical system connected with repairs and customer service

9.      Warehouse services

 

The final form of cooperation is defined by the client. The full Quadra-Net offer can be found in the file:"Prezentacja firmy i oferta.ppt"

 

 

A detailed description of our offer:

 

Through service outlets incorporated into or network we provide the service and repair of products returned by the end clients or dealers according to procedures defined by the contracting partner.

 

Because of advanced technological construction or complicated repair procedures certain products defined by the contracting partner can be repaired centrally. Using local service outlets and the QUADRA-NET logistical system, the returned products are directed to the central QUADRA-NET service center or another center defined by our contracting partner.

 

If the contract includes this, QUADRA-NET can manage a system of ordering and distributing spare parts, replacement products or other parts essential for the repair of a product. The distribution can take place from local or central warehouses and use parts form the contracting partner or their supplier. We ensure full sales service including import.

 

The system on which the reporting of repairs is based is an innovative system. It accepts reports from local service outlets in the EICTA CLAIM FILE EACEM Ver 2.0 standard and gathers them in a database. This format is the most advanced reporting format created by the international organisation EICTA, the same company that created the IRIS codes. The EACEM Ver. 2.0 format practically exhausts the whole range of data required to describe the repair process. Such a large amount of information allows to create a group result report in a format required by the client(the format conversion takes place in the system). Simultaneously the SMART system allows external users(partner’s representatives, call centre workers and other authorised personnel) to observe the repair process at any point. The functional elements of the system allow service centre employees to generate forms for the preauthorisation of repairs, product exchange and questions for the technical service in formats defined by the client. This unifies standards and procedures in the service outlets and cuts the down the time an employee spends generating documents to a minimum. It allows the saved time to be used for effective customer service and repairs.

 

 

QUADRA-NET provides accountancy services between the contracting partner and the services from the network resulting from the agreed costs of service.

 

We organize technical training for services incorporated into our network. They are carried out by QUADRA-NET personnel on the basis of received materials or directly by contracting partner personnel.

 

 

We provide technical support for services carrying out repairs by a variety of ways of exchanging information. We realize this by:

 

- the sending of direct questions in the form of forms generated by the SMART system with a detailed description of the service problem to competent personnel of the contracting partner or QUADRA-NET

- Access to the service document data stored on the Internet platform.

- A discussion forum on which service outlet employees may exchange information and knowledge.

 

The network has its own logistical system connected with repairs and customer service based on transport owned by the service outlets.

 

At the clients request we can manage a warehouse for spare parts and new and exchanged products.